Frequently asked questions

Everything you need to know before signing up.

About RentManager NZ

Is this a New Zealand company?
Yes. RentManager NZ is owned and operated by RentManager NZ Limited (NZBN 9429053511362), a New Zealand registered company based in New Zealand. Your data is hosted in Auckland on AWS ap-southeast-6 and never leaves New Zealand. We are Privacy Act 2020 compliant.
You're new - why should I trust you with my rental data?
Fair question. Our registration is publicly verifiable on the New Zealand Companies Register (NZBN 9429053511362). Bank data access is read-only - we cannot move, hold, or touch your money under any circumstances. Your data is encrypted at rest and in transit. And unlike a large platform, you're dealing directly with the person who built it - not a support ticket queue.
Is this accounting software?

No. RentManager NZ is property management software, not accounting software. We track rental income and expenses per property in NZ tax-year format (April-March) with IRD-aligned expense categories, generate P&L reports and tax summaries, and export everything your accountant needs. But we do not prepare or file tax returns — that is between you and your accountant.

We integrate with Xero so your rental data flows directly into your accounting. Rent payments matched in RentManager automatically appear as reconcilable invoices in Xero — with GST handled correctly. We also export in Xero CSV and MYOB OFX formats.

Does RentManager integrate with Xero?

Yes. Connect your Xero account from Accounting → Xero Sync and your rental income and expenses sync automatically. When you match a rent payment, an invoice is created in Xero. When you record an expense, a bill is created with the correct GST treatment. Your accountant opens Xero and everything is already there — matched to the bank feed, ready to reconcile.

You can also invite your accountant to view your RentManager data directly via Accounting → Team Access, or export in Xero CSV, MYOB OFX, or IR3R accountant format.

Pricing

How much does it cost?
  • Starter - $9/month, 1 property, bank sync, auto-reminders, bond lodgement, accounting exports
  • Standard - $19/month, up to 5 properties, adds Xero integration, P&L reports, team access, custom subdomain
  • Standard+ - $29/month, up to 10 properties, adds custom domain

All prices are GST-inclusive. Every plan includes bank sync and auto-reminders. No setup fees, no per-property add-ons, no surprises.

Can I cancel anytime?
Yes. No lock-in, no cancellation fee. Cancel from your billing settings and your plan stays active until the end of the period you've already paid for. You can export your full account before cancelling. After cancellation your data is retained for 30 days before deletion - giving you time to change your mind. We don't hold your data hostage.
Do you have a referral programme?

Yes. Refer another landlord to RentManager NZ and when they subscribe to Standard or above, you both get a free month added to your subscription.

After signing up, go to your Billing page and click Generate Referral Code. Share the code with another landlord. When they enter it during signup and subscribe to Standard or above, you both receive a free month. You can have up to 3 active codes at a time, with a lifetime maximum of 20 referrals per account. New users must redeem codes within 60 days of creating their account.

Bank sync & rent matching

How does the bank connection work?

Upload a CSV export from your bank and we automatically match transactions to your tenancies. We support all major NZ banks (ANZ, ASB, BNZ, Westpac, Kiwibank, TSB, and others). Live bank sync via NZ Open Banking is coming soon - once available, transactions import automatically with no manual uploads needed.

We do not collect rent on your behalf. Your tenants pay you directly - as they always have. We read your transactions and automatically match payments to tenancies. Your rent lands in your account the moment it's paid, with no delays.

What if my tenant doesn't use the right payment reference?
That's exactly the problem we solve. Our matching engine uses three layers: exact amount + sender account, fuzzy name matching against the tenant's name, and amount-only matching for regular weekly or fortnightly payments. Most payments are matched automatically even when tenants pay with the wrong reference or no reference at all.

Property management features

What is included in every plan?

All plans include: bank sync and automatic rent matching, tenant and tenancy management, applicant screening via RentManager Apply, e-signatures, bond lodgement tracking, rent tracking, expense tracking, rent adjustment and fixed-term notices, breach and arrears letters, Healthy Homes compliance, property inspections with photos, maintenance request tracking, communication templates, document storage with image-to-PDF conversion, reminders, communications log, contractor directory, move-in and move-out checklists, and Tenancy Tribunal case builder with evidence bundling and depreciation calculations.

Can I schedule and track inspections?

Yes. Schedule routine, pre-tenancy, or final inspections. Document each room with condition ratings, notes, and photos - taken directly from your phone. Mark inspections complete and print the full report. Automatic reminders are created every 3 months for routine inspections.

How does maintenance tracking work?

Create maintenance requests with a title, priority (low/normal/high/urgent), assigned contractor, and estimated cost. Track each job through stages: reported, assigned, in progress, completed. Record actual costs when done. Everything is linked to the tenancy and visible on the overview dashboard.

Can I send letters and notices to tenants?

Yes. Pre-written templates for common NZ landlord communications - inspection notices, maintenance acknowledgements, rent increase confirmations, lease renewals, overdue rent reminders, breach notices, and welcome letters. Select a tenancy, and placeholders are auto-filled with your tenant details. Send by email with one click - each email includes a signed PDF attachment and is automatically logged to the tenancy timeline for Tribunal-ready record keeping. Or print and post.

NZ compliance

Does RentManager NZ help with Healthy Homes Standards?

Yes. Each property tracks all five Healthy Homes standards individually: heating, insulation, ventilation, moisture and drainage, and draught stopping. For each standard you record the compliance status and date. The properties list shows a badge so you can see compliance at a glance across your portfolio.

How do rent adjustments work?

Under the Residential Tenancies Act 2024, rent increases require 90 days written notice and can only happen once every 12 months. RentManager NZ calculates the earliest legal date for your next increase, generates the required notice document, and tracks the countdown so nothing slips through. Rent decreases have no notice period - the system knows the difference.

Can I prepare a Tenancy Tribunal case?

Yes. Create a case, and the system generates a complete rent arrears schedule in the format the Tribunal expects - each period, amount due, amount paid, days late, and running balance. For property damage claims, add items (carpet, vinyl, paint, blinds, curtains, furniture, appliances, and more) with replacement costs and the system calculates depreciation-adjusted claim amounts using the Tribunal standard formula. Dates auto-fill when you change the case status. One-click evidence bundling merges all correspondence, inspection reports, and documents into a single page-numbered PDF ready to file.

Do you track bonds?

Yes. Record the bond amount, manage lodgement with Tenancy Services, track the bond reference number, and upload your lodgement receipt. The system alerts you if a bond has not been lodged within 23 working days as required by the RTA.

Do you support e-signing of documents?

Yes. All plans include built-in digital signatures. Upload a document, review it, and sign with one click - your signature is timestamped, tamper-proof, and publicly verifiable via a unique link. Multi-signer ceremonies let both parties sign the same document. Photos taken on your phone are automatically converted to PDF before signing.

Tenant applications

What is RentManager Apply?

RentManager Apply (apply.rentmanager.nz) is our tenant-facing portal. Prospective tenants create a rental profile with personal details, employment, 24-month address history, references, and documents. They can share their profile with landlords who use RentManager. The free tier lets tenants build a full profile and share it with unlimited landlords. The Ready tier ($10) adds bank-verified income - landlords see a green verified badge.

To receive profiles: from your Applicants page, click + Add prospective tenant and enter the applicant's email. If they already have a profile they are notified to share it with you. If they are new, they receive an invite to create a free profile. Shared profiles appear in your Applicants list with a red dot badge for unviewed profiles.

Property managers

Can property managers use RentManager NZ?

Absolutely. If you manage properties on behalf of landlords - whether as an independent PM, a real estate agent doing management on the side, or a small agency - RentManager NZ works for you. Import your trust account transactions via CSV, track rent across all your managed properties, send RTA-compliant notices, and keep everything organised. No need for expensive enterprise PM software when you manage 5-30 properties.

Trust account features including automated payout calculations and monthly owner statements are on our roadmap. Today, you can import transactions via CSV and RentManager NZ will match payments to tenancies automatically. Live bank sync via NZ Open Banking is coming soon.

How is this different from Palace or Re-Leased?

Palace and Re-Leased are designed for large property management companies (50+ properties) and cost $200+ per month. RentManager NZ is built for small operators - independent PMs, solo agents, and boutique agencies managing up to 30 properties. You get the same core features (rent tracking, arrears, notices, inspections, documents) at a fraction of the cost. If you outgrow us, upgrade. But most small PMs never need what the enterprise tools charge for.

What RentManager NZ does not do

Do you find tenants or advertise vacancies?

Not yet. Tenant finding (TradeMe, realestate.co.nz, OneRoof) is outside our current scope. We focus on managing the tenancy from move-in to move-out. However, you can receive and review prospective tenant profiles via RentManager Apply.

Still have a question? Get in touch - you'll be talking to the person who built it.