Frequently Asked Questions

No. RentManager NZ is property management software, not accounting software. We track rental income and expenses per property in NZ tax-year format (April-March) with IRD-aligned expense categories, and provide P&L reports and tax summaries for you to review. These do not prepare or file a tax return; discuss your records with your accountant.

We integrate with Xero and provide specific accounting exports. Check the available formats and fields against your accountant's workflow.

Yes. Connect your Xero account from Accounting → Xero Sync and your rental income and expenses sync automatically. When you match a rent payment, an invoice is created in Xero. When you record an expense, a bill is created with the correct GST treatment. Your accountant opens Xero and everything is already there - matched to the bank feed, ready to reconcile.

You can also invite your accountant to view your RentManager data directly via Accounting → Team Access, or export in Xero CSV, MYOB OFX, or IR3R accountant format.

• Starter - $9/month, 1 property, CSV import and auto-matching, auto-reminders, bond lodgement, accounting exports
• Standard - $19/month, up to 5 properties, adds Xero integration, P&L reports, team access, custom subdomain
• Standard+ - $29/month, up to 10 properties, adds custom domain

All prices are GST-inclusive. Every plan includes CSV import, automatic matching and auto-reminders. Supported Xero bank feeds are available on Standard and higher plans. Direct Open Banking (CDR) is not available yet; any future release would only be considered after CDR accreditation. No setup fees, no per-property add-ons, no surprises.

Upload a CSV export from your bank and we automatically match transactions to your tenancies. We support all major NZ banks (ANZ, ASB, BNZ, Westpac, Kiwibank, TSB, and others). Direct NZ Open Banking (CDR) connections are not available yet.

If your bank feed reaches Xero, RentManager can read the money-in side from Xero and match it to your tenancies on Standard and higher plans.

We do not collect rent on your behalf. Your tenants pay you directly - as they always have. We read your transactions and automatically match payments to tenancies. Your rent lands in your account the moment it's paid, with no delays.

All plans include: bank CSV import and automatic rent matching, tenant and tenancy management, applicant screening via RentManager Apply, e-signatures, bond lodgement tracking, rent tracking, expense tracking, rent adjustment and fixed-term notices, breach and arrears letters, Healthy Homes compliance, property inspections with photos, maintenance request tracking, communication templates, document storage with image-to-PDF conversion, reminders, communications log, contractor directory, move-in and move-out checklists, and Tenancy Tribunal case builder with evidence bundling and depreciation calculations. Supported Xero bank feeds are available on Standard and higher plans. Direct Open Banking (CDR) is not available yet; any future release would only be considered after CDR accreditation.

Yes. Schedule routine, pre-tenancy, or final inspections. Document each room with condition ratings, notes, and photos - taken directly from your phone. Mark inspections complete and print the full report. Automatic reminders are created every 3 months for routine inspections.

Create maintenance requests with a title, priority (low/normal/high/urgent), assigned contractor, and estimated cost. Track each job through stages: reported, assigned, in progress, completed. Record actual costs when done. Everything is linked to the tenancy and visible on the overview dashboard.

Yes. Pre-written templates for common NZ landlord communications - inspection notices, maintenance acknowledgements, rent increase confirmations, lease renewals, overdue rent reminders, breach notices, and welcome letters. Select a tenancy, and placeholders are auto-filled with your tenant details. Send by email with one click - each email includes a signed PDF attachment and is automatically logged to the tenancy timeline for Tribunal-ready record keeping. Or print and post.

Yes. Each property tracks all five Healthy Homes standards individually: heating, insulation, ventilation, moisture and drainage, and draught stopping. For each standard you record the compliance status and date. The properties list shows a badge so you can see compliance at a glance across your portfolio.

Under section 24 of the Residential Tenancies Act 1986, rent increases require at least 60 days' written notice (28 days for a boarding house) and can only happen once every 12 months. This was unchanged by the 2024 Amendment Act, despite a common misconception that it is now 90 days. RentManager NZ calculates the earliest legal date for your next increase, generates the required notice document, and tracks the countdown so nothing slips through. Rent decreases have no notice period - the system knows the difference.

Create a case and prepare a review-required Tribunal draft pack. The application route and selected claims determine the requested details and evidence checklist. Rent arrears cases can include a dated rent summary, and damage claims can include item details for review. Before filing, check that the facts, requested orders, evidence selection, and generated PDF are accurate and complete.

Yes. Record the bond amount, manage lodgement with Tenancy Services, track the bond reference number, and upload your lodgement receipt. The system alerts you if a bond has not been lodged within 23 working days as required by the RTA.

Yes. All plans include built-in digital signatures. Upload a document, review it, and sign with one click - your signature is timestamped, tamper-proof, and publicly verifiable via a unique link. Multi-signer ceremonies let both parties sign the same document. Photos taken on your phone are automatically converted to PDF before signing.

RentManager Apply (apply.rentmanager.nz) is our tenant-facing portal. Prospective tenants create a rental profile with personal details, employment, 24-month address history, references, and documents. They can share their profile with landlords who use RentManager. The free tier lets tenants build a full profile and share it with unlimited landlords. The Ready tier ($10) adds bank-verified income - landlords see a green verified badge.

To receive profiles: from your Applicants page, click + Add prospective tenant and enter the applicant's email. If they already have a profile they are notified to share it with you. If they are new, they receive an invite to create a free profile. Shared profiles appear in your Applicants list with a red dot badge for unviewed profiles.

Absolutely. If you manage properties on behalf of landlords - whether as an independent PM, a real estate agent doing management on the side, or a small agency - RentManager NZ works for you on the PM Standard plan. Configure management fees (percentage or fixed), generate owner statements from draft through to sent and paid, and run a full trust ledger with reconciliation built to REA audit standard. No need for expensive enterprise PM software when you manage up to 50 properties.

Live bank sync via NZ Open Banking is still in accreditation. Today, connect your Xero organisation and RentManager reads your bank feed transactions automatically, matching them to tenancies. CSV import is also available as a fallback.

Palace and Re-Leased are designed for large property management companies (50+ properties) and cost $200+ per month. RentManager NZ is built for small operators - independent PMs, solo agents, and boutique agencies managing up to 30 properties. You get the same core features (rent tracking, arrears, notices, inspections, documents) at a fraction of the cost. If you outgrow us, upgrade. But most small PMs never need what the enterprise tools charge for.

Not yet. Tenant finding (TradeMe, realestate.co.nz, OneRoof) is outside our current scope. We focus on managing the tenancy from move-in to move-out. However, you can receive and review prospective tenant profiles via RentManager Apply.