Tenant screening and Centrix
Screening is landlord-initiated and uses the relevant consent flow. RentManager does not send raw screening reports by email; access is through the authenticated workflow and report availability is limited.
Trust and transparency
How RentManager handles data and security
A plain-language guide to the information RentManager uses, the providers involved in selected workflows, and the controls that protect your account.
Reviewed 23 September 2026. This page explains the product today; the formal Privacy Statement remains the legal notice.
The short answer
RentManager uses account, property, tenancy and workflow information to provide the service. Access is controlled by account permissions and security controls. Some workflows send specific information to a named provider only when that workflow is selected and, where required, consent is recorded.
What information can be involved
- Account and contact details needed to create and secure an account.
- Property, tenancy, rent, bond, inspection and compliance records you create.
- Files and documents you upload or generate for a tenancy workflow.
- Applicant information used for screening or application workflows, subject to the relevant consent.
- Information exchanged with a selected bank, accounting, government or screening connection.
Named providers and workflows
Bank and accounting connections
Supported connections are used for the selected read-only or accounting workflow. Bank credentials are not used to make payments or transfers through RentManager.
Bond and government workflows
Bond details are kept with the tenancy workflow. A submission to Tenancy Services or MBIE is a separate government interaction, and government-held data is not the same as RentManager data.
Storage and email
Primary application data is held in AWS in Auckland. Outbound email uses Amazon SES in Sydney. See the formal Privacy Statement and Security page for current technical and retention detail.
Controls, retention and your choices
RentManager documents encryption, access controls, backups, retention and account security in its formal pages. Before relying on a specific provider or deletion outcome, check the workflow and the current Privacy Statement.