Complaints and disputes

We take all feedback seriously and are committed to resolving any concerns fairly, promptly, and transparently. If something is not right, we want to know about it.

How to raise a concern

If you have a complaint or concern about our service, please contact us directly:

• Email: complaints@rentmanager.nz
• Or use our contact form

Please include as much detail as possible so we can understand and address your concern quickly.

What happens next

1. Acknowledgement - We will acknowledge your complaint within 2 business days and let you know who is handling it.
2. Investigation - We will look into the matter and may ask you for additional information. We aim to provide a written response within 10 business days.
3. Resolution - We will work with you to find a fair outcome. If the matter is complex, we will keep you updated on progress.

If you are not satisfied

If you are not happy with how we have handled your complaint, you can escalate the matter. We will provide details of the appropriate external body depending on the nature of your complaint:

• Privacy concerns - Office of the Privacy Commissioner
  www.privacy.org.nz | 0800 803 909
• Consumer data right (bank data) - Ministry of Business, Innovation and Employment
  consumerdataright@mbie.govt.nz | MBIE Consumer Data Right
• General disputes - Disputes Tribunal
  www.disputestribunal.govt.nz

Our principles

• Fairness - We consider all complaints objectively
• Timeliness - We respond promptly and keep you informed
• Accessibility - Anyone can raise a concern at no cost
• Confidentiality - Your complaint is handled privately
• Transparency - We explain our decisions clearly

About us

RentManager NZ is operated by RentManager NZ Limited (NZBN 9429053511362), a New Zealand registered company. All data is hosted in New Zealand (AWS Auckland, ap-southeast-6).