Frequently asked questions

Everything you need to know before signing up.

About RentManager NZ

What is RentManager?

A property management platform designed for Australian self-managing landlords with 1-10 investment properties. Handles rent tracking, tenant management, compliance, tax reporting, and more across all 8 states and territories.

Who is it for?

Self-managing landlords and small property investors who manage 1-10 rental properties without a property manager.

Is my data stored in Australia?

Yes. Australian customer data is stored in AWS ap-southeast-2 (Sydney). We comply with the Privacy Act 1988 and the Australian Privacy Principles.

Do you support all states?

Yes. QLD, NSW, VIC, SA, WA, TAS, NT, and ACT. Each state has its own notice periods, bond rules, and compliance requirements. The system automatically applies the correct rules based on your property's state.

Pricing

How much does it cost?

Starter A$12/mo (1 property), Standard A$22/mo (up to 5), Standard+ A$32/mo (up to 10). All prices include GST. Flat fee, not per-property.

Is there a free trial?

Yes. 30 days free on the Standard plan (up to 5 properties). No credit card required.

Bank sync and transactions

How does bank sync work?

Import transactions via CSV upload from your bank. CDR Open Banking integration (direct bank connection) is coming soon, covering all major Australian banks.

Which banks are supported?

CSV import works with any Australian bank. CDR Open Banking will support CBA, ANZ, Westpac, NAB, Macquarie, ING, and 100+ other institutions.

Tax and accounting

Does it handle ATO tax reporting?

Yes. Generates ATO-compatible rental property schedules with all 18 expense categories. Tracks Division 40 asset depreciation, Division 43 capital works deductions, negative gearing, and land tax by state.

Does it integrate with Xero?

Yes. Xero integration syncs your rental income and expenses, mapped directly to ATO rental categories.

What tax year does it use?

July 1 to June 30 (Australian financial year). All reports use the correct AU tax year.

Compliance

How do rent increase notices work?

Select a tenancy, enter the new rent, and RentManager generates a notice with the correct notice period for your state (60 days in most states, 30 days in NT, 8 weeks in ACT).

Does it handle bonds?

Tracks bond amounts, lodgement status, and deadlines for each state's bond authority (RTA in QLD, Fair Trading in NSW, RTBA in VIC, etc.).

What about condition reports?

Condition reports are mandatory in all Australian states. Our inspection tools help you create digital condition reports with photos.