We take all feedback seriously and are committed to resolving any concerns fairly, promptly, and transparently. If something is not right, we want to know about it.
How to raise a concern
If you have a complaint or concern about our service, please contact us directly:
Please include as much detail as possible so we can understand and address your concern quickly.
What happens next
- Acknowledgement - We will acknowledge your complaint within 2 business days and let you know who is handling it.
- Investigation - We will look into the matter and may ask you for additional information. We aim to provide a written response within 10 business days.
- Resolution - We will work with you to find a fair outcome. If the matter is complex, we will keep you updated on progress.
If you are not satisfied
If you are not happy with how we have handled your complaint, you can escalate the matter to an appropriate external body:
- Privacy concerns - Office of the Australian Information Commissioner
www.oaic.gov.au | 1300 363 992 - General disputes - Australian Competition and Consumer Commission
www.accc.gov.au
Our principles
- Fairness - We consider all complaints objectively
- Timeliness - We respond promptly and keep you informed
- Accessibility - Anyone can raise a concern at no cost
- Confidentiality - Your complaint is handled privately
- Transparency - We explain our decisions clearly
- Usefulness - If your concern relates to another party, we will help you reach the right contact
About us
RentManager is operated by RentManager NZ Limited (NZBN 9429053511362), a New Zealand registered company. All persistent RentManager customer data is stored in New Zealand (AWS Auckland, ap-southeast-6).