About the service
RentManager is a property management tool operated by RentManager NZ Limited (NZBN 9429053511362), a New Zealand registered company operating in Australia under the CER Agreement. It is designed to help residential landlords and small property managers track properties, tenancies, rent payments, expenses, and compliance across all Australian states and territories.
RentManager is not accounting software, legal advice, or a financial advisory service.
Your responsibilities
- You must comply with the residential tenancy legislation of the state or territory where your property is located.
- You are the data controller for any tenant personal information you enter. You must handle it in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
- You must not use the service for any unlawful purpose.
- You are responsible for the security of your account credentials.
What we are NOT
- Not legal advice: Notices, letters, and compliance features are provided as tools to assist you. They do not constitute legal advice. Consult a solicitor for legal matters.
- Not accounting software: RentManager does not prepare financial statements, BAS returns, or tax returns. Consult a registered tax agent for these.
- Not a real estate agent: We do not manage properties, collect rent, or act as your agent.
- Not a bank: Bank transaction data is imported via CSV upload or CDR Open Banking on a read-only basis. We do not initiate, authorise, or guarantee any bank transactions.
Limitation of liability
To the fullest extent permitted by Australian law, RentManager NZ Limited is not liable for any indirect, incidental, or consequential damages arising from your use of the service, including but not limited to: missed rent payments, incorrect notice dates, compliance errors, tribunal outcomes, or tax calculation errors.
Billing
- Paid plans are billed via Stripe. Prices are in Australian dollars (AUD) and include GST where applicable.
- You can cancel at any time. Your access continues until the end of the billing period.
- Refunds are at our discretion for unused periods.
Disputes
If you have a complaint about the service, contact us at support@rentmanager.nz. We aim to resolve complaints within 30 days. If unresolved, you may escalate to the Australian Financial Complaints Authority (AFCA) for CDR-related disputes.
Governing law
These terms are governed by New Zealand law. For Australian consumers, nothing in these terms excludes or limits consumer guarantees under the Australian Consumer Law.