Last updated: June 2026
RentManager is a property management tool operated by RentManager NZ Limited (NZBN 9429053511362), a New Zealand registered company operating in Australia under the CER Agreement. It is designed to help residential landlords and small property managers track properties, tenancies, rent payments, expenses, and compliance across all Australian states and territories.
RentManager is not accounting software, legal advice, or a financial advisory service.
Our blog, guides, and other published articles are general information about renting and property management, written to help you understand your options. They are not legal, accounting, tax, or financial advice (see "What this software is not" above). Rules change and vary by state and territory, and any article may become outdated or contain errors. Nothing in any article obliges or compels you to take any action, and you should not rely on it as a substitute for checking your own situation with your state or territory tenancy authority, the ATO, or a qualified professional. To the fullest extent permitted by law, we accept no liability for any loss arising from your reliance on published content.
The cloud service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranty that the service will be uninterrupted, timely, secure, or error-free, or that any figure, calculation, reminder, notice, or document it produces is accurate, complete, or fit for any particular purpose. You are responsible for verifying any output before relying on or acting upon it. This clause does not exclude any consumer guarantee that cannot lawfully be excluded.
Some features prepare figures, reminders, and documents automatically, including by automated extraction from documents you upload and by automated calculation (for example arrears figures, bond or deposit calculations, notice dates, and tribunal bundles). These outputs are drafts to assist you. They are software-generated and may contain errors or omissions.
You must review and verify every figure and every legally operative document, and obtain professional advice where appropriate, before you rely on it, serve it on a tenant, or file it. You, not RentManager, are responsible for any document you choose to send, serve, or file.
To the fullest extent permitted by Australian law, RentManager NZ Limited is not liable for any indirect, incidental, or consequential damages arising from your use of the service, including but not limited to: missed rent payments, incorrect notice dates, compliance errors, tribunal outcomes, or tax calculation errors.
Where liability cannot otherwise be excluded, our total aggregate liability for all claims arising in any 12-month period is limited to the greater of the fees you paid us in that period or AUD $100. We are not liable for any loss of profit, revenue, savings, data, goodwill, or business interruption, or any indirect or consequential loss, except to the extent such liability cannot lawfully be limited under the Australian Consumer Law.
To the extent permitted by law, you indemnify RentManager NZ Limited against any claim, loss, liability, cost, or expense (including legal costs) arising from your use of the service, data you enter, your dealings with any tenant, applicant, or third party, your breach of these terms, or your breach of any law, including the residential tenancy legislation of your state or territory and the Privacy Act 1988.
Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law. To the extent the services are not of a kind ordinarily acquired for personal, domestic, or household use or consumption, our liability for failure to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having the services supplied again, as permitted by section 64A of the Australian Consumer Law.
The service depends on third parties, including cloud hosting, payment processing, bank data providers, mapping, and email delivery. We are not liable for any failure, delay, inaccuracy, or downtime caused by a third-party service or by any event beyond our reasonable control.
RentManager NZ offers a self-hosted edition: a binary you run on your own hardware. It is licensed under the LICENSE.txt file supplied with it - for use on a single machine, with no redistribution, resale, or sublicensing, and provided "as is" without warranty of any kind.
When you run the self-hosted edition you host and control your own data on your own infrastructure, and RentManager NZ has no access to that data. The one exception is the shared tenant payment-reputation feature: the self-hosted edition sends us a periodic encrypted signal containing a one-way hash of each tenant's email address and whether each rent period was paid on time, with no names, addresses, amounts, or landlord identity, used only to build the cross-tenancy payment-reputation badge. The cloud-service obligations in these terms - hosting, backups, and bank synchronisation - do not apply to self-hosted installations; those responsibilities are yours.
We may restrict, suspend or terminate your access to RentManager at any time, with or without notice, if you breach these terms, fail to pay a fee when due, are the subject of a chargeback or payment dispute, or use the service in a way that risks harm to other users, to us, or to any third party. Where it is practical to do so we will tell you the reason. We are not liable to you for any loss arising from a suspension or termination made in accordance with these terms. On termination you remain responsible for any amounts owing, and you should export your data first.
You are responsible for the accuracy of the information you enter and for keeping your own copies of anything you need to retain, including tenancy records, financial records and documents. RentManager is a tool to help you manage your tenancies; it is not your sole system of record and does not replace your own record keeping. You can export your data at any time, and we recommend you do so regularly.
We take reasonable care to keep the service running and to protect your data, but we do not guarantee that data will never be lost, corrupted or temporarily unavailable, and we do not guarantee that lost or deleted data can be recovered. To the extent permitted by law, we are not liable for any loss of, or inability to recover, data. Keeping your own up-to-date copies is your protection against this.
If you have a complaint about the service, contact us at support@rentmanager.nz. We aim to resolve complaints within 30 days. If unresolved, you may escalate to the Australian Financial Complaints Authority (AFCA) for CDR-related disputes.
See our full complaints policy.
These terms are governed by New Zealand law. For Australian consumers, nothing in these terms excludes or limits consumer guarantees under the Australian Consumer Law.
If any provision of these terms is held unenforceable, it is severed and the remaining provisions continue in full force. These terms are the entire agreement between us. Our failure to enforce any provision is not a waiver. You may not assign these terms; we may assign them to a successor or acquirer of our business.